Front Desk Training | Develop Your Front Desk into a Sales Center

Get Access to our Front Desk Training Course with one of the most organized layouts of how to develop your front desk procedures available today!

Here's what's you'll learn:

1 - Introduction: The Purpose and Functions of a Front Desk

2 - The Purpose of Training a Front Desk Team: The Career Map, The Training Map and Levels of the FD Team

3 - Evaluating your Priorities: Questions to Ask about FD Performance and Job Descriptions

4 - Recruiting, Hiring and Onboarding: RHOT processes

5 - The Key Tasks and Roles for a FD: Task and Duty Lists for FrontDesk with Titles

6 - Cross Training Concepts for Your Front Desk Team to Become Service Assistants

7 - High Performing Functionality: Reports, POS programs, transactions

8 - Guest Service Policies

9 - Employee Service Policies

10 - Retailing on the Front Desk

11 - Quality Control Initiatives

12 - Front Desk Operations

13 - Front Desk Dialogue

14 - Opening and Closing Procedures

15 - Waivers and How to Use them

16 - How to Handle Upset Guests and Mistakes

17 - Quoting Prices, Pricing work and Selling Different Team Levels

18 - FD Team Compensation Overview

Your Instructor

Nikki Le
Nikki Le
Nikki Le is a business coach/consultant specializing in business systems, compensation, pricing, career coaching, personal development and establishing leadership team infrastructure.
She's the principal at Nikki Le Consultancy, a coaching and education firm centering around employer advocacy, organizational structure, recruitment marketing, modern hiring practices and digital onboarding systems.
Nikki's passionate purpose is bridging relational work dynamics between managers and employees, creating future generations of wealth in salons and elevating business, career and personal development education. One of her core beliefs is that online education will be the standard for the future of educating professionals with high level content.
She's been an educator, trainer, mentor and advocate to thousands of salon professionals, at every level, for numerous beauty brands. Nikki is a lifelong student of all things psychology, communications, NLP, leadership, self-help and business since her early days in college. She's a devoted mom of 2 boys, Gavin and Niko and loving dog mom to her rescue doggies Bear and Steely. She lives in Virginia where she writes, teaches business & personal development seminars, as well as and creates online courses for her online business academy

Course Curriculum

  First Section
Available in days
days after you enroll

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish and this course is built for you to use as a Front Desk Training Resource.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 7 days and we will give you a full refund.

Get started now!