Front Desk Training | Develop Your Front Desk into a Sales Center
Get Access to our Front Desk Training Course with one of the most organized layouts of how to develop your front desk procedures available today!
Here's what's you'll learn:
1 - Introduction: The Purpose and Functions of a Front Desk
2 - The Purpose of Training a Front Desk Team: The Career Map, The Training Map and Levels of the FD Team
3 - Evaluating your Priorities: Questions to Ask about FD Performance and Job Descriptions
4 - Recruiting, Hiring and Onboarding: RHOT processes
5 - The Key Tasks and Roles for a FD: Task and Duty Lists for FrontDesk with Titles
6 - Cross Training Concepts for Your Front Desk Team to Become Service Assistants
7 - High Performing Functionality: Reports, POS programs, transactions
8 - Guest Service Policies
9 - Employee Service Policies
10 - Retailing on the Front Desk
11 - Quality Control Initiatives
12 - Front Desk Operations
13 - Front Desk Dialogue
14 - Opening and Closing Procedures
15 - Waivers and How to Use them
16 - How to Handle Upset Guests and Mistakes
17 - Quoting Prices, Pricing work and Selling Different Team Levels
18 - FD Team Compensation Overview
Your Instructor
Nikki Le is a Business, HR and Compensation Consultant, specializing in building performance-driven pay structures, leadership infrastructure, and modern workforce systems that scale. As the founder of Nikki Le Consultancy, she partners with business owners to Fine-tune outdated practices in compensation, hiring Practices, onboarding processes, Employee and organizational design, transforming teams with high-performance and attaching them to your company with high-retention. Her expertise sits at the intersection of people, profit, and purpose. With a background as an educator, mentor, and brand consultant for thousands of salon professionals, Nikki brings a rare blend of industry insight and business acumen. She has built compensation ladders, leadership pipelines, and career growth systems for multi-million-dollar beauty businesses. Her mission is to close the gap between leaders and employees, unlock generational wealth practices for beauty professionals, and modernize the way we lead and grow teams in todays economy. A lifelong learner of business psychology, communication, and behavioral leadership, Nikki combines strategy with support. She has also the creator of StatementsStrong.com, an online academy for next-gen business owners and educators. Based in Virginia, Nikki is a proud mom to Gavin and Niko, and a proud doggie mom to her rescues... Bear and Steely